BOOKING & ADVISORY SERVICES – TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS PRIOR TO MAKING A BOOKING WITH AUSSIE TRAINS. BY MAKING A BOOKING, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS ON BEHALF OF ALL TRAVELLING PASSENGERS

1 Purpose & Application

1.1 We are a travel agent. We provide you with Booking & Advisory Services to assist you in acquiring Travel Products from third party Travel Providers including airlines, coach, rail tour and cruise operators, car hirers and accommodation Travel Providers. We charge service fees for providing this service. 

1.2 Once we have booked a Travel Product on your behalf, you will be taken to have contracted directly with the Travel Provider of that Travel Product and your booking will be subject to the terms and conditions, including conditions of carriage, cancellations policy and limitations of liability, imposed by the Travel Providers. We are not a party to that agreement. Copies of any relevant Travel Provider terms and conditions will be provided to you on request. 

1.3 You acknowledge and agree that unless explicitly specified otherwise, we are not the provider of any Travel Product and that any Travel Product you book or that we book on your behalf is at your own risk. We have no control over, or liability for, the services provided by third parties and if any Travel Provider is unable to provide a Travel Product for which you have contracted, your rights are against that Travel Provider and not against us.

1.4 By acquiring Booking & Advisory Services from us, you agree that you have read and understood these terms and conditions and the terms and conditions of any relevant Travel Providers.  

2 Agency

2.1 We act as an agent for, and sell Travel Products as agent on behalf of, Travel Providers. Where we sell Travel Products to you on behalf of a Travel Provider we are serving as the limited payment collection agent of the Travel Provider for the purpose of accepting and processing payments from you for Travel Products.

2.2 You acknowledge that your legal rights in connection with the provision of Travel Products are against the Travel Provider and, except to the extent a problem is caused by fault on our part, are not against us. This includes, without limitation, your rights to amend or cancel your Travel Product which will be governed by the Travel Provider’s terms and conditions. The Travel Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when authorising us to make a booking and/ or enter into a contract with a Travel Provider. 

2.3 Any Liabilities payable to a Travel Provider for amendments and cancellations are in addition to amendment and cancellation fees charged by us, as outlined in the Schedule of Professional Service Fees.

3 Commissions and Financial Incentives

3.1 We may receive commissions, gifts, fees, rebates and/or other financial incentives from Travel Providers in relation to the booking of Travel Products. We are not required by law to disclose the nature or value of these financial arrangements.

4 Travel Products

4.1 The Travel Products offered are subject to availability and can be withdrawn without notice by the Travel Provider. Travel Products may also change at any time in accordance with the Travel Provider’s terms and conditions.

4.2 Travel Products quoted through our Booking & Advisory Services are not guaranteed until payment has been made in full and travel documents have been processed.

5 Your Obligations and Responsibilities

5.1 When engaging us to provide you with Booking & Advisory Services, you acknowledge and agree that you are solely responsible for the following:

Travel Insurance:

5.1.1 We highly recommend that you take out appropriate travel insurance to cover your travel arrangements at the time that you book a Travel Product. Your insurance protection should at least include cover for cancellation, medical and repatriation expenses, personal injury, death and loss of personal baggage and personal liability insurance. 

Traveller Details and Travel Documents

5.1.2 You must provide details of each traveller correctly. We will not be liable for any incorrect information given to us nor for any Liabilities imposed by a Travel Provider should amendments or the re-issue of travel documents be required.

5.1.3 Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a Travel Provider. Travel documents cannot be transferred to another person to use. 

5.1.4 All airline tickets must be issued in the name of the passport/photo identity holder. Your name on your passport, visa and other travel documents must all be identical. An incorrect name on a booking may result in an inability to use that booking, the booking being cancelled, and the application of additional change and/or cancellation fees.

5.1.5 For international and domestic flights, e-tickets will be issued upon payment and completion of the booking process. All other travel documents, such as hotel booking confirmations, will be emailed to the email address you provided to us as an e-document. 

5.1.6 Except to the extent caused by fault on our part, we accept no responsibility if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.

5.1.7 Please review your travel documents carefully and advise us immediately of any errors in names, dates or timings or other details. It is your responsibility to collect all hard copy travel documents from us prior to travel. Please contact us to confirm when your travel documents will be ready for collection.  

Passports and Visas 

5.1.8 Border restrictions are constantly changing, it is your responsibility to ensure that you have the required documents, including visas, permits and passports, which meet the requirements of immigration and other government authorities before travelling to a destination. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, you can log on to www.visalink.com.au. 

5.1.9 You need to ensure that you have at least 6 months validity on your passport from the date of your return departure and some countries require a machine-readable passport.

5.1.10 When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport which is valid for the relevant destination and transit point. Any Liabilities incurred as a result of you not meeting the requirement of any applicable authority or not having the necessary visas, permits and passport will be your sole responsibility (except to the extent caused by fault on our part). If we provide you with any general information in relation to visa and passport requirements that apply to international travel bookings we do not warrant the accuracy or suitability of any information provided and accept no responsibility for any Liability which you may suffer in reliance on such information.

International Travel Advice

5.1.11 For international travel, please check the current travel advice and requirements for each country you are intending to visit, including your return into Australia. We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their websites at www.dfat.gov.au and http://www.smartraveller.gov.au/destinations for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

Travel to the USA and Canada

5.1.12 For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as Electronic System for Travel Authorisation (ESTA) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/. 

5.1.13 For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website:  https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html 

5.1.14 Please note, you may not meet the eligibility requirements of an ESTA or ETA and may be required to obtain a visa or permit. We urge you to apply for an ESTA or ETA prior to booking an airfare if you have any concerns about whether or not you might be eligible for an ESTA or ETA.

Health and Medical Requirements

5.1.15 It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and that you carry any necessary vaccination documentation with you. Vaccinations are strongly recommended for certain destinations and in some instances you may be denied entry into a country if you fail to produce necessary vaccination documentation. You must contact your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice is also available from DFAT (see www.smartraveller.gov.au ).

5.1.16 When making a booking you must advise us if you are pregnant or of any medical, dietary or mobility conditions you may have. Whether any medical requests can be accommodated, including (without limitation) access to power, refrigeration and travelling with the use of mobility aids, is subject to the Travel Provider’s terms and conditions and will often depend on a number of factors, including (without limitation) any modes of transport and local standards at the destination. All medical requests are beyond our control. While we will include all medical requests notified to us as a file note to the Travel Provider, we cannot guarantee that your request will be accommodated. It is your responsibility to contact the Travel Provider directly either at the destination or prior to travelling where possible to understand whether your medical requests can be accommodated or whether there are any applicable restrictions or requirements imposed by the Travel Provider in respect of pregnancy or other medical or mobility conditions.

5.1.17 In some instances Travel Providers may require you to obtain a medical certificate in advance of travel if you are pregnant or have a medical or mobility condition and it is your sole responsibility to contact the Travel provider prior to travel to understand if there is any requirement for you to do so.

Travel Schedule and Reconfirmation of Departure Times

5.1.18 You must contact the Travel Provider at least 72 hours prior to departure to reconfirm all your onward and return journeys to ensure there is no change to the scheduled departure time. This can be done by calling the Travel Provider directly or you may also be able to access your own booking over the internet on the Travel Provider’s website.  Any relevant booking numbers will be listed on your booking confirmation.

Baggage Allowance

5.1.19 Baggage allowance varies from Travel Provider to Travel Provider and in many cases a Travel Product may not include the cost to cover checked baggage. Please check with your Travel Provider for confirmation of your baggage allowance. Excess baggage (if permitted) can be expensive and is your responsibility. We will not be liable for any expenses, fees, penalties, costs, damages or losses associated with baggage allowances and excess baggage charges.

Frequent Flyers & Special Requests

5.1.20 For more information on whether your Travel Product is eligible for Frequent Flyer rewards, please contact the Travel Provider directly. When booking online, please ensure that you have entered your correct membership details. For bookings made by us please advise of your Frequent Flyer membership details and these will be added to your reservation. We cannot guarantee that a Travel Provider will register your trip or provide you with any other particular benefit, including (without limitation) status credits or lounge access and we accept no responsibility for a Travel Provider failing to do so. You should retain copies of your travel documents and boarding pass.

5.1.21 Special requests such as special meal and seating requests, room type or disabled access will be passed on to the Travel Provider but cannot be guaranteed and we provide no guarantees and do not make any representations or warranties in this regard.

Cruise Itineraries

5.1.22 Cruise itineraries are subject to change due to weather, mechanical and technical issues, civil unrest and any other unforeseen circumstances. We make no representations regarding cruise itineraries and accept no responsibility for any changes made to itineraries which is at the discretion of the relevant Travel Provider.

5.1.23 Cruise cabins are allocated at the Travel Provider’s discretion. We make no representations and accept no responsibility for cabin allocation or bedding configuration. Cruise line Travel Providers have the right to change cabin configuration in accordance with their terms and conditions at any time.

5.1.24 It is mandatory to complete your cruise personalizer before travel documents can be issued, which is accessible via the Travel Provider links below:

5.1.24.1 www.princess.com 

5.1.24.2 www.carnival.com 

5.1.24.3 www.cunardline.com 

5.1.24.4 www.royalcaribbean.com.au 

5.1.24.5 www.hollandamerica.com  

5.1.24.6 www.ncl.com 

6 Your Warranties

6.1 You warrant to us that:

6.1.1 you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Travel Providers of the Travel Products that you acquire;

6.1.2 you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them and obtained their consent and agreement to be bound by them;

6.1.3 the information you provide us about yourself and any other travellers is true, accurate, current and complete;

6.1.4 you will comply with your obligations under these terms and conditions, including without limitation your obligations set out in clause 5; and

6.1.5 you will comply with all applicable laws in relation to the Booking & Advisory Services and your use of any Travel Products acquired in connection therewith.

7 Pricing

7.1 Unless otherwise specified, all quoted prices are reflected in Australian Dollars and is inclusive of any applicable goods and services tax or such other value added taxes.

7.2 All prices quoted are subject to availability and can be withdrawn or varied without notice until paid in full by you. 

7.3 Price changes may occur due to matters outside our control or the control of the Travel Provider. Such factors include, but are not limited to, adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact us for up-to-date prices prior to making payment.

7.4 Some Travel Providers may also charge additional fees that are not included in your quoted price. For example, some Travel Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the quoted price specified during the booking process. It is your sole responsibility to review the Travel Provider’s full terms and conditions to understand how any additional fees are charged.

7.5 Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports which are payable by you directly.

7.6 There may be other taxes levied abroad but not paid at the point of purchase that are payable in relation to your Travel Product (e.g. local taxes, sales tax etc.). Any such taxes will be payable by you directly to the Travel Provider at the time of check in/check out.

8 Deposit

8.1 A deposit is required to secure all bookings. We will advise you of the amount of the deposit that is payable for your booking

8.2 All deposits paid will be subject to the Traveller Provider’s terms and conditions and unless expressly stated otherwise will be non-refundable for changes of mind or cancellations by you. If your deposit is refundable, this is subject to us having received the funds from the Travel Provider and/or being authorised by the Travel Provider to refund your deposit. 

8.3 Any amendments made after the deposit is paid will incur additional fees.

8.4 A deposit will secure your booking, however prices quoted may change before you make the final payment. 

9 Payment Terms

9.1 Payments processed in foreign currency (currency other than the original card holder’s country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.

9.2 A credit card or debit card fee may also be charged by certain Travel Providers and low-cost carriers. You will be notified of such charges prior to your purchase. If you pay by credit card or debit card you authorise us to charge all fees incurred by you in relation to the Booking & Advisory Services provided by us to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

9.3 All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.

9.4 You agree and acknowledge that monies paid by you to us will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies. All monies paid by you to us will be paid to the relevant Travel Provider in accordance with the payment terms agreed with that Travel Provider. Payment will generally be made to the Travel Provider before the services to which the money relates are provided, however in some cases, payment will be made to the Travel Provider once the services to which the money relates have been provided.

10 Our Fees and Charges

10.1 In consideration for the provision of the Booking & Advisory Services you agree to pay us service fees in accordance with the Schedule of Booking & Advisory Service Fees.

10.2 If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Booking & Advisory Service Fees.

10.3 Our service fees reflect the reasonable, direct and indirect costs, time and effort incurred or involved in us providing Booking & Advisory Services to you, as well as processing and managing the changes to, or cancellation of your booking.

11 Cancellation and Changes

11.1 If you change any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible. If you change or cancel your Travel Product for any reason (including by reason of matters outside your or our control), we reserve the right to charge the cancellation and amendment fees as per the Schedule of Booking & Advisory Service Fees. 

11.2 All changes and cancellations will be subject to any applicable Travel Provider terms and conditions agreed between you and the Travel Provider and you may be responsible for any increase in pricing that may occur as a result of your change request or for the payment of any amendment or cancellation fees (which can be up to 100% of the cost of the booking).

11.3 If you cancel any aspect of your booking, you will forfeit your deposit and you will be required to pay any applicable cancellation fees. This will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Travel Provider. We will only be able to provide you with the remedy provided by the Travel Provider (if any). Where we incur any liability for a Travel Provider change or cancellation fee for any booking which is changed or cancelled for any reason, you agree to indemnify us for the amount of that fee.

11.4 Many Travel Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.

11.5 If your flight booking is with a Low-Cost Carrier, you can only cancel or change your booking by contacting the Travel Provider directly.

11.6 We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.

11.7 If a Travel Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.

12 Refunds and Credits

12.1 If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Travel Provider. Any refund or credit will not include our cancellation fee or any other unrecoverable costs such as credit card fees or any commissions received. Where refunds for unused services are allowed, a service fee may be charged by the Travel Provider against the value of the refund.

12.2 If the Travel Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Travel Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Travel Provider.  Please note that most Travel Providers take 60 – 90 days to process any refund. In the event we are still holding the funds, we can only provide you with a refund once we are authorised by the Travel Provider to process your refund, subject to Travel Provider’s terms and conditions.

12.3 If you have paid any funds to us by credit card which we have remitted to a Travel Provider on your behalf, you agree not to initiate a credit card dispute or chargeback with your bank or credit card company for the return of the funds charged where the Travel Provider is placed into liquidation or subject to any other form of insolvency event.

12.4 If you initiate a credit card dispute or chargeback with your bank or credit card company for the return of the funds charged for your Travel Product, you won’t be eligible to receive a refund or credit for such booking until the dispute or chargeback has been resolved. To the extent permitted by law, we reserve the right to refuse, void, cancel, reject or hold for review your refund or credit if we believe that you have initiated a chargeback for your travel booking and also elected to receive a refund despite the chargeback.

12.5 If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.

13 Limitations of Liability

13.1 We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.

13.2 Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:

13.2.1 will be provided with due care and skill;

13.2.2 will be reasonably fit for the specified purpose;

13.2.3 can reasonably be expected to achieve the desired result; and

13.2.4 will be provided within a reasonable time.

13.3 If we do not meet any of these expectations set out above in respect of the Booking & Advisory Services we provide to you, you have rights under the Australian Consumer Law.

13.4 Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.

13.5 Save to the extent caused by fault on our part, unless required by law we will not be liable for any Liability, inconvenience or  delay caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of Travel Providers or other third parties or any Force Majeure event.

13.6 Nothing in these terms and conditions is intended to exclude or restrict the application of any consumer guarantees under Australian Consumer Law. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). 

13.7 Without limiting clause 13.6, for the avoidance of doubt, in the event of a Travel Provider being unable to provide you with a Travel Product you have booked due to that Travel Provider becoming insolvent or being placed under external administration, subject to your refund and remedy rights under the Australian Consumer Law, we have no obligation to reimburse you for the cost of your booking, or for any Liability you may otherwise suffer as a result of any such insolvency or external administration.

14 Liability of the Travel Provider

14.1 The Travel Provider is liable to you for a breach of the Travel Providers obligations in providing you with the Travel Product. As an agent of the Travel Provider, we have no control over or liability for, the services provided by Travel Providers. All Travel products are subject to the terms and conditions and limitations of liability imposed by the Travel Provider.

15 Force Majeure

15.1 We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.

15.2 If a Force Majeure event occurs a Travel Provider may materially modify or cancel your booking. If this occurs, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Travel Provider’s terms and conditions.

15.3 If your booking is impacted by a Force Majeure event and you are entitled to a refund or credit from the Travel Provider, we will facilitate this refund or credit.

15.4 Our cancellation fee, credit card fees or any commissions received are non-refundable in the circumstance that a Force Majeure event occurs.

16 Privacy

16.1 We are committed to providing you with the highest levels of service which includes protecting your privacy. We only collect your personal Information in order to properly and efficiently carry out our business, provide Booking & Advisory Services to you and to facilitate the provision of marketing and promotion services that may be of interest to you. We are committed to protecting your personal information and adhere with applicable privacy and data protection laws.  

16.2 You agree that we may, to the extent permitted by law, use or disclose personal information about you in accordance with our privacy policy from time to time, a copy of which is on the Website.

16.3 Where we disclose your personal information to any Travel Providers or other recipients who are providing services directly to you, we will not be required to ensure that recipient’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information and you acknowledge and agree that your rights in relation to their handling of your personal information are governed by the contract between you and that recipient. 

17 Amendment to these Terms and Conditions

17.1 We reserve the right to modify any of these terms and conditions for legitimate business purposes at any time without prior notice. If we make changes to any of these terms and conditions, we will post the amended terms and conditions on the Website. The applicable terms and conditions that apply to the Booking & Advisory Services provided to you are those in effect at the time you make a booking with us.

18 Electronic communications

18.1 We may communicate with you electronically. Information transmitted electronically cannot be guaranteed to be private or free of viruses or errors and consequently such information could arrive late or be intercepted, corrupted, lost, destroyed or incomplete or otherwise be adversely affected or unsafe to use.  We will use commercially reasonable procedures to check for viruses before sending information electronically, but we will not be liable to you in respect of any error or omission, or loss of confidentiality, arising from or in connection with the electronic communication of information to you.  You hereby consent to us communicating with you electronically and to the exchange of electronic communications, including confidential documents, via unencrypted means.  If you do not accept these risks, you must promptly notify us in writing that you does not want us to communicate electronically with you.

18.2 We may deliver invoices to you electronically.  

19 Jurisdiction and Law

19.1 All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. You consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.

20 Unenforceable Provisions

20.1 If any provision of these terms and conditions is held illegal or unenforceable, then such illegality or unenforceability shall not affect the remaining provisions which shall remain in full force and effect. 

21 Definitions

21.1 “Booking & Advisory Services” means services provided by us to you in assisting you to acquire a Travel Product from a Travel Provider and includes:

21.1.1 advisory and consulting services;

21.1.2 making travel bookings on your behalf; and 

21.1.3 arranging relevant contracts between you and Travel Providers.

21.2 “Force Majeure” means any cause outside a party’s reasonable control which could not have been prevented or avoided even if all reasonable measures had been taken by that party (including, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, closed airports or ports, unavoidable technical problems with transport, unforeseen alterations to transport schedules, domestic and/or international travel restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws, government mandates or regulations, national strikes and industrial disputes, fire, explosion and generalised lack of availability of raw materials or energy.

21.3 “Liabilities” means all damages, losses, liabilities, costs, charges, expenses, fees, penalties, fines, outgoings or payments (whether direct or indirect, consequential or incidental) including in respect of any damage to property or injury to, or death of, any person.

21.4 “Schedule of Booking & Advisory Service Fees” means the schedule of fees charged by us for providing Booking & Advisory Services in force at the time the relevant Booking & Advisory Service is provided to you.

21.5 “Travel Provider” means a third-party who is contracted by you or on your behalf to provide a Travel Product to you pursuant to and in accordance with their terms and conditions.

21.6 “Travel Product” means the service or product to be provided to you by a Travel Provider, for example, an airline or a hotel.

21.7 “We”, “us” and/ or “our” means Holiday Corner Pty Ltd trading as Aussie Trains (ABN:81 006 062 568).

21.8 “Website” means our website https://geelongtravel.com.au/

21.9 “You” or “your” means any user of our Website or any person who acquires Booking & Advisory Services, including any person who acquires a Travel Product where the Booking & Advisory Services were provided to another person.